DO I NEED TO SET UP AN ACCOUNT TO PLACE AN ORDER?
No, you do not need to set-up an account with us, but we do highly recommend it so you can follow your order & track your order and collect KHONGBOON LOYALTY POINTS on each purchase!
HOW LONG UNTIL MY ORDER IS SHIPPED?
We always aim to process your order between 1-2 business days.
Please note that timeline for handling & shipping during SALE period as well as Giveaways are different and will be communicated accordingly depending on SALE or Giveaway campaign conditions.
WHAT TYPE OF PAYMENTS DO YOU ACCEPT?
We accept the following forms of payment for online purchases:
- American Express
- Apple Pay
- SplitIt (interest-free payments) Click here for more info on how to split your payments monthly for free.
We also take store credit in the form of e-gift cards—Khongboon Gift Cards (can be purchased online).
Khongboonswimwear.com uses Secure Socket Layer (SSL) encryption to scramble credit card information, so that customer transactions are safe and secure.
We're continually working to enable and offer more payment options in the future. We'll be sure to update these as soon as it's possible.
DO YOU ACCEPT PAYMENT VIA BANK DEPOSIT?
No. Unfortunately, we no longer offer payments via bank deposit.
WHAT IS SPLITIT AND HOW DOES IT WORK?
ABOUT SPLITIT PAY LATER IN 4 INTEREST-FREE INSTALLMENTS
What is SplitIt?
Splitit is a global payment provider that works with retailers to give customers the smoothest online shopping experience by providing unique payment options and superior customer experience.
How do I pay in 4 interest-free installments?
Select 4 interest-free installments to split your purchase into equal payments, charged automatically every two weeks beginning at the time your order is confirmed (usually the shipment date). No bills are sent - you can simply sit back, relax, and enjoy your purchase. View complete terms.
Is there a fee to pay later in 4 interest-free installments?
There are no upfront fees or interest when you pay in installments through Splitit.
Will this affect my credit score?
When you choose to pay later in 4 interest-free installments, Splitit will not perform a credit check. As such, it will not impact your credit score.
How can I reach Splitit?
You can reach Splitit anytime at https://www.splitit.com/faq/shoppers/
CAN I CHANGE OR CANCEL MY ORDER?
Once an order has been placed, we cannot adjust or cancel the order. Our warehouse processes the orders immediately. Please contact us directly if changes are needed AT firstname.lastname@example.org. We will do our best, however, we cannot guarantee we will be able to make any changes.
SALE and GIVEAWAY items cannot be changed or canceled once an order has been placed through our system.
I FORGOT TO ADD AN ITEM TO MY ORDER; CAN I MAKE A CHANGE BEFORE IT SHIPS?
Once your order has been completed, the order goes almost immediately to processing, and then it's sent to the warehouse to ship. To get your order to you as fast as possible, no changes can be made at this stage.
Please place a new order on the website for the additional items.
CAN I CHANGE THE COLOR/SIZE OF WHAT I JUST ORDERED?
Once your order has been submitted successfully, the order goes almost immediately to processing, and then it is sent to the warehouse to ship. To get your order to you as fast as possible, no changes can be made at this stage. Please contact us immediately to cancel the order. Otherwise, we would be happy to start a return for you for the goods you didn't mean to order.
We try to stay online 24/7, so there's a good chance we can help you before shipment. Reach us at email@example.com or through our LIVE CHAT function.
CAN I MAKE A CHANGE TO MY BILLING OR SHIPPING ADDRESS BEFORE MY PACKAGE SHIPS?
You may change your shipping address after you place an order by contacting customer service here.
Typically, you can only do this the same day an order was placed because items are shipping as fast as possible. If an item has already been processed for shipping, you may not be able to change the address.
All address corrections are subject to review and can be declined following a security screening.
THE STYLE/SIZE/COLOR I WANT IS OUT OF STOCK. WHEN WILL YOU BE RESTOCKING?
If something is out of stock, you can sign up for back in stock e-mail alerts on the product page of the out of the stock item. You can also contact us through customer service, and we'll check when/if the desired item(s) will be available again and when.
I AM BETWEEN SIZES. WHAT SIZE DO YOU RECOMMEND?
Please refer to our size chart for general measurements. You can also reference our bra fit guide for additional information. If you still need assistance, please e-mail us for help.
If you're in between the ranges of the sizes, we generally recommend for you to size up.
WHAT IS THE POLICY FOR SALE ITEMS?
All sale items and discounted items are final sales. Quantities are limited and are not eligible for return or store credit. If you have a question about the sizing of a sale suit, please e-mail customer service or see our Size Chart here.
If the price of an item has changed since you purchased that item(s), the new prices are not able to be transferred to any previous orders. We do not offer price adjustments.
Items marked as Final Sale, Accessory, or purchased at a discount of 25%OFF or more.
WHY WAS I CHARGED MORE THAN I EXPECTED?
Our website allows you to view our prices in different currencies. You can select your currency by clicking the drop-down located at the top right-hand corner of our website.
Please note, however, that all our pricing and transactions are processed in USD. The conversion rate would depend on the credit card company being used on the purchase.
CAN YOU ADJUST THE VALUE OF MY ORDER?
No. We are required by law to disclose the full value of the package content.
HOW CAN I GET IN TOUCH WITH YOUR CUSTOMER CARE TEAM?
We love to hear from you! Please drop us an e-mail at firstname.lastname@example.org or use our HELP chat (located in the bottom right corner), and we will reply as soon as we can. We are usually online 24/7 to assist you as fast and best as we can!CHAT WITH US:
If you have a sizing question or need immediate assistance, please click the chat bubble in the lower right hand corner to chat live with a customer service representative.
Live Chat is available MONDAY - SATURDAY 5:00 AM - 11:00 PM ICT