SHIPPING & DELIVERY

All orders placed Monday – Friday usually ships within 24-48 hours. All orders placed after the cut off time of 4 pm daily will ship the following business day. For consumer protection, all orders are subject to review. On occasion, this may cause a slight delay in processing your order. Your patience is much appreciated.

Note: Orders placed during weekends, special promotions (Black Friday/Cyber Monday), and holidays may take additional processing time due to increased order volume. Please allow 1-2 extra days for order processing.

Please note that conditions and timeline for SALE and GIVEAWAY offers will vary due to the high demand and time it takes for handling and shipping due to the COVID-19 Pandemic.

For more info, please contact us for assistance or read our Shipping & Handling GIVEAWAY policy.

For promotional orders shipping & handling may take longer. The timeframe varies and is to be interpreted as an estimated timeframe based on several factors such as the current COVID-19 Pandemic, open logistics channels worldwide, and the time it takes our company to handle and pack all orders.

Reasons for shipping delays might also be, but are not limited to: circumstances arising beyond the control of the company, delays with the postal services, delays or restrictions on our staff from a governing agency etc. Thank you in advance for your understanding of the matter.

Yes! We ship almost everywhere in the world.  To find out if we ship to your country, place an item in your cart, and select "Begin Checkout." In the "Shipping address" section, select the "Country" drop-down menu.

If your country is included in that list, then you can go ahead and place an order.  If your country is not included, then, unfortunately, we do not ship to you at the moment.  In this case, we would suggest having a friend from another country order for you and forward the shipment accordingly.

We offer several methods of shipping to suffice your required delivery timeframe. Depending on the shipping method you chose, orders typically arrive within 3 –5 business days for express shipping, once leaving the warehouse.

• FREE INTERNATIONAL SHIPPING (10-18 Business Days Worldwide) Over USD $199,00
• STANDARD INTERNATIONAL MAIL (10-18 Business Days Worldwide) USD $19.00
Options Available during NON-SALE and/or GIVEAWAY CAMPAIGNS also includes:
• EXPRESS SHIPPING (3-5 Business Days Worldwide) USD $35,00
• PREMIUM ECONOMY WORLDWIDE (8-12 Business Days Worldwide) USD $24.90

Please note that during GIVEAWAY's or FINAL SALE periods shipping timeframes do not correspond to the above guidelines. Rather please refer to our GIVEAWAY Shipping & Handling Policy page here.

We ship all our orders from our central warehouse located in Hong Kong at the moment due to the COVID-19 Pandemic.

Khongboon offers several shipping methods to service you to the maximum. Below is a summary of the different ways of shipping incl. Pricing and estimated shipping timeframes:

• • FREE INTERNATIONAL SHIPPING (10-18 Business Days Worldwide) Over USD $199,00
  • STANDARD INTERNATIONAL MAIL (10-18 Business Days Worldwide) USD $19.00
  Options Available during NON-SALE and/or GIVEAWAY CAMPAIGNS also includes:
  • EXPRESS SHIPPING (3-5 Business Days Worldwide) USD $35,00
  • PREMIUM ECONOMY WORLDWIDE (8-12 Business Days Worldwide) USD $24.90

Our Express International Shipping via DHL usually takes 3-5 business days after processing. However, please allow 1-2 days processing for your order before we can ship it out.

Note: Business days do not include weekends and holidays.

Please note that during GIVEAWAY's or FINAL SALE periods shipping timeframes do not correspond to the above guidelines. Rather please refer to our GIVEAWAY Shipping & Handling Policy page here.

We currently offer FREE International Shipping if your order reaches USD $199,00 (after discounts). Please note this does not include SALE items or GIVEAWAY ITEMS.

Please note that during GIVEAWAY's or FINAL SALE periods shipping timeframes do not correspond to the above guidelines. Rather please refer to our GIVEAWAY Shipping & Handling Policy page here.

For security reasons, we do not currently ship to PO boxes or APO/FPO addresses in the United States.

Sorry, we do not ship to APO/FPO/DPO addresses in Asia at this time.

When your order has been shipped, we will send you an e-mail with your tracking number and a link to where you can track it through our TRACKING PORTAL until it's delivered to your doorstep.

To check your order status:

• Log in to your KHONGBOON account.
• Under your Account Dashboard, you will find all of your recent orders.
• Click the "View Order" link to the right of the order you wish to track.
• You can view order details and track your order by clicking the "Track Your Order" link.

Please do note that you will also receive an automatic e-mail (and SMS for DHL shipments) with the tracking details so you can follow your order to your doorstep accordingly.

By Standard international Mail, we will send you an automatic e-mail with tracking details and link for tracking.

You should have received a confirmation e-mail instantly after placing an order. A shipping e-mail should also follow as soon as we finish processing your request. If you did not receive an e-mail from us at all within a few hours of placing your order, please check your Spam folder. It is also possible that you entered the wrong e-mail address, or it was misspelled when you checked out.

If you think you gave us the wrong e-mail address, please do e-mail us at info@khongboonswimwear.com to have the necessary information sent to your correct e-mail address.

Some countries impose a value limit on international shipments. If your order is above the limit for your country, your order may be shipped as multiple shipments with separate tracking numbers.

There are no additional shipping charges for back-ordered items that ship separately from the original order. Back-ordered items ship via Standard International Shipping and Khongboon cover any (and ALL) additional costs involved.

We know how important your order is! This is the very reason why Khongboon provides complete tracking information. If the tracking information states that your items have been delivered, but you have not received it, please check around your neighborhood in case another home received it by mistake.

Speak with family, roommates, etc. in the event they received it on your behalf. The package may also have been left with property managers or an apartment office.

We are always willing to help when this happens. If the package is still missing, please let us know. We will help out right away to resolve it and sort you out!

However, we are not responsible for packages whose signature requirement was released.

Please feel free to reach out to us at info@khongboonswimwear.com or through the LIVECHAT function, and we are happy to assist you with any questions you might have in regards to your order. 

Your items are shipped directly from our warehouse in Hong Kong. Because of the geographical distance, we have no choice but to offer shipping at the listed rates during the COVID-19 Pandemic. Rest assured that we are continuously finding ways to reduce the costs you have to pay.

Kindly contact us at info@khongboonswimwear.com as soon as possible. We will gladly change your shipping information for as long as your item has not yet been shipped.

In case you gave overt and obvious incomplete information, Khongboon will e-mail you and hold your package until you respond. We are not responsible for any delays brought about by this scenario.

If the error is not apparent and your item has already been shipped, Khongboon will be charging you the additional fees we will be incurring to change your shipping details. This amount varies on a case-to-case basis, and we will provide you with the exact invoice we receive from DHL.